Privacy Policy (The Lumen Ads)
Effective Date: January 7, 2026
Last Updated: January 7, 2026
The Lumen Ads (“The Lumen Ads,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thelumenads.com (the “Website”) or interact with us, including through SMS/text messaging.
Mobile Messaging Privacy: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to service providers/subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share consumer personal information (including phone numbers) to third parties or affiliates for marketing or lead generation.
If you have questions, contact us at support@thelumenads.com.
1) Information We Collect
We may collect the following categories of information:
A) Information You Provide
Contact information such as your name, email address, phone number, business name, business location, and the content of your message when you fill out forms, request a quote, or contact us.
Service information such as the services you are interested in and business details you choose to share (e.g., goals, marketing channels, challenges).
SMS consent and preferences such as opt-in/opt-out records, date/time of consent, and messaging preferences.
B) Information Collected Automatically
Device and usage information such as IP address, browser type, pages viewed, referring/exit pages, and general usage patterns on our Website.
Cookies and similar technologies used for essential site functions, performance, analytics, and marketing measurement.
C) Information From Third Parties
We may receive information from third-party platforms (such as social media lead forms or advertising partners) when you submit your information through them, consistent with your privacy settings and those platforms’ policies.
2) How We Use Your Information
We use information to:
Provide, maintain, and improve our services (including social media marketing, local SEO/Google Business Profile optimization, paid ads management, website/landing page design, and review/reputation management).
Respond to inquiries, send requested information, and provide customer support.
Send operational messages (e.g., updates related to a request you made).
Send marketing communications only if you have opted in, including SMS where applicable.
Maintain security, prevent fraud, and comply with legal obligations.
3) SMS/Text Messaging (Important)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
If you provide your phone number and opt in to receive SMS, you consent to receive text messages from The Lumen Ads related to your inquiry, service updates, and promotional offers.
Message frequency may vary.
Message and data rates may apply.
Opt-Out
You can opt out at any time by replying STOP to any message. You may receive one final confirmation message after opting out.
Help
Reply HELP for assistance or email support@thelumenads.com.
Consent
We collect SMS consent through methods such as website forms, lead forms, or other consent-based channels where permitted by law.
Your consent to receive SMS is not a condition of purchase.
We maintain records of consent and messaging activity to support compliance.
4) How We Share Information
We do not sell your personal information.
We may share information only as needed in the following situations:
Service providers that help us operate our business (e.g., website hosting, analytics, CRM tools, email services, and SMS/telephony providers such as Zoom Phone and related carrier/telecom processors) strictly to perform services on our behalf.
Legal and compliance obligations, such as responding to lawful requests or protecting rights, safety, and security.
Business transfers in connection with a merger, acquisition, financing, or sale of assets.
Mobile Information Sharing Restriction (Carrier/10DLC Requirement)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers only as necessary to deliver services (e.g., messaging/telephony, customer support, analytics, and infrastructure).
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5) Cookies & Analytics
We use cookies and similar technologies to:
Keep the Website working properly,
Understand usage and improve performance,
Measure marketing effectiveness.
You can control cookies through your browser settings. Some features of the Website may not function properly if cookies are disabled.
6) Data Retention
We retain personal information only as long as reasonably necessary to:
Provide services and support,
Maintain business records,
Comply with legal, accounting, or reporting obligations,
Resolve disputes and enforce agreements.
7) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
8) Your Privacy Rights
Depending on where you live, you may have rights to:
Request access to the personal information we hold about you,
Request correction or deletion,
Object to or restrict certain processing,
Withdraw consent at any time (including SMS opt-in).
To submit a request, email support@thelumenads.com.
9) Children’s Privacy
Our Website and services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.
10) International Visitors
If you access the Website from outside the United States, your information may be processed in the United States and/or other jurisdictions where we or our service providers operate. By using our Website, you consent to such processing.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page and indicated by the “Last Updated” date. Your continued use of the Website after any changes means you accept the updated policy.
12) Contact Us
The Lumen Ads
Address: 4878 Shell Creek Trail, Jacksonville, FL, 32226
Email: support@thelumenads.com
Website: thelumenads.com